Refund & Cancellation Policy

Fees for digital CIBIL / CRIF credit reports are charged at the amount shown at checkout. Once the report is generated and delivered to your account, the fee is generally non-refundable, except where required by applicable law or payment-gateway policy.

If payment succeeds but a credit report cannot be generated (bureau error, no record, auth failure, or any other failure), the payment is logged for admin review. There is no automatic refund. An admin may approve a refund manually after review. Incorrect or mismatched personal details may not qualify for a refund. After an admin-approved refund, the amount is credited to your original payment method (typically 5–7 business days). You may also contact support@cromtask.com within 7 days for status.

CromTask does not charge customers for submitting loan applications through the platform. Partner lenders may levy processing fees directly — those charges are governed by the lender's terms.

Duplicate transactions or unauthorised charges must be reported within 14 days with transaction reference. Verified duplicate payments will be refunded to the original payment method within 7–10 business days.

• Email support@cromtask.com with registered mobile/email, order ID, and reason.
• Or raise a ticket via Support.
• Escalations: Grievance redressal.